When ordering with us, we promise that you will own a beautiful and quality handmade bicycle by AOI.CYCLE.

General Warranty

Please check the delivered goods immediately for obvious defects in material or manufacture or transport damage. You need to inform us of any defects or faults with the goods immediately so that we can take remedial action as quickly as possible.

Frame, Fork and Handlebar from AOI.CYCLE are under warranty for 10 years.
Internal hubs, Brake system, chainwheel & crankset, pedal are under warranty for 1 years.

Warranty period begins with the delivery date to the customer. As proof of purchase and delivery, please store the sales receipt for the duration of warranty.
The warranty is limited to the original buyer of the product only and is not transferable. Should the product be transferred to another person, this warranty expires.

What's not cover in the warranty

The right of warranty will be withdrawn if the damage was caused by misuse as in the following context: 

  1. The object of purchase was used incorrectly (jumps, radical use, crashes).
  2. The object of purchase was modified in any way into a configuration which is not permitted by AOI.CYCLE.
  3. The customer did not follow the instructions of usage, operations and maintenance of the object of purchase.
  4. The natural wear of tire, Inner Tubes, Brake shoes, Brake Inner Cables, Derailleur cables, Leather grips, which are expendable components, are excluded from warranty.
  5. Damage caused by improper handling (see Intended Usage) or by force majeure.
  6. All parts subject to functional wear as far as there is no production- or material failure.
  7. Damage caused by improper or poor maintenance and care, non-professional repairs, rebuilding or replacements of parts.
  8. Damage caused by accidents or other abnormal interferences as far they are not traced back to information or product failures.
  9. Repairs with used parts, or following damages due to this.
  10. Damage caused under competitive circumstances.
  11. Subsequent additional parts which are not included in the scope of delivery at the date of delivery, or damages caused while assembling these parts

If your product breaks down in a normal condition, please send a picture of it to : service@aoicycle.com , and contact our staff.

Enjoy every single ride with AOI.CYCLE.